Implementation Of Issue Tracking Software

By Peter Owen | February 25th, 2010

For a project to be successful it is vital that something is in place to track and manages issues, as if issues are identified immediately they can then be resolved more quickly, resulting in the project getting back on track more efficiently.

A proven way of making sure this is the case is by employing an enterprise-wide issue management platform, which facilitates the automatic flagging and monitoring of any arising issues such as requests for advanced features, defects, quality, tasks and support tickets from a range of sections, geographical areas and even establishments.

One thing I would say is vital to be aware of, is that the implementation of an issue management platform is not just restricted to the Software Development team, and co-operation is required from everyone involved- whether client, partner or supplier. During the initial stages of implementation a many organisations find it beneficial to take guidance on areas such as workflows, user access and metadata, as by investing a little extra resource and time in the early days of implementation you can save precious time later on when the platform is active.

Issue management platforms often throw up problems when there are multiple applications are in use by a variety of users, as there is no “single truth” when different parties are viewing different information. So by using an enterprise wide platform you can ensure you issue tracking is viewed in the same why by all involved.

Issue tracking is just one part of project management, and forms part of a whole mix of methodologies, so an ideal situation when managing a project is to use an enterprise wide project management platform which incorporates issue tracking and management.

Learn more about issue tracking. Stop by Countersoft’s site where you can find out all about project management software and what it can do for you.

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